Customer Support Specialist coordinating inquiries and handling delivery of aviation spare parts. Ensuring customer satisfaction by managing orders and resolving issues efficiently.
About the role
- Coordinator role in Booking, Dangerous Cargo, and Vessel Balancing at Hapag-Lloyd. Delivering quality service and facilitating cargo handling processes while ensuring compliance.
Responsibilities
- Ensure adherence with all Booking, Dangerous Cargoes regulations
- Ensure daily CRM case handling, review productivity. 65 cases, per day
- Follow-up with customers via phone and email on missing DG / Booking information
- Handle timely escalation of GSC teams
- Work to ensure no cargo dwells over 7 days
- Work with PTO / OPS team to coordinate loading of cargoes
- Coordinator with DG – Cargo Patrol team, DG GSC teams to ensure timely approval of DG.
- Ensure IMO documentation is received for loading
- Work with GSC Vessel Balancing team to ensure proper handling booking cancellations, rolls – with correct remarks (Vessel balancing).
- Trace cargoes dwelling, work with GSC to ensure all requirements are met to load cargoes
- Ensure highest quality is offered to our customers, external and internal
- Handle COD’s request – and coordinate with GSC where required
Requirements
- Associate degree and 2 years’ experience in the Maritime Industry or the equivalent combination of education and experience preferred.
- Excellent communication skills.
- Comprehensive knowledge of FIS and other HL systems.
- Result driven team player with a proactive attitude.
- Ability to work under pressure.
- Goal and deadline driven.
- Good time management skills.
- Receptive and be able to grasp new ideas and motivate oneself for personal development.
- Working knowledge of MS Office.
Benefits
- Attractive Annual Bonus – Based on company performance, recognizing your impact on our success.
- Hybrid Work Environment – Enjoy the flexibility of working remotely while staying connected with three in-office days per week.
- Modern Office Space – Our state-of-the-art office fosters creativity, collaboration, and comfort.
- Public Transportation Support – We help cover commuting costs to make your daily travel easier and more affordable.
- Comprehensive Benefits Package – Including 401(k) with company match, and health, dental, and vision insurance plans.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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