Customer Experience Agent managing customer inquiries at a digital finance company. Involves resolving issues, providing support, and maintaining customer relationships in Manchester.
About the role
- Customer Care Specialist at Foam Fabricators Inc managing customer inquiries and order processing. Providing product information and resolving issues in a hybrid work environment.
Responsibilities
- Primary point of contact for an assigned geographical section or market specific account base
- Provide product or service information relative to Altor’s product portfolio
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience
- Assist customers with placing orders, tracking shipments, and processing returns or replacements
- Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns
- Build and maintain strong customer relationships
- Maintain detailed records of customer interactions
- Collaborate with departments such as Sales, Operations, Scheduling, or Marketing
Requirements
- Bachelor’s Degree or equivalent work experience
- 3+ years of experience in customer service; preferably in a manufacturing environment
- Experience with ERP Systems is desired
- Knowledge of Microsoft Suite – Word, Excel, PowerPoint
- Proficiency in office software products, with the ability to create PowerPoint or Excel presentations
- Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required.
Benefits
- Hybrid schedule
- Periodic onsite attendance
- Travel requirement 10-15%
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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