Customer Service Advisor ensuring customer needs are met throughout their Scania experience. Collaborating with Service Team to deliver effective communication and accurate documentation.
About the role
- Customer Support Specialist coordinating inquiries and handling delivery of aviation spare parts. Ensuring customer satisfaction by managing orders and resolving issues efficiently.
Responsibilities
- Coordinate customer inquiries and ensure timely delivery of spare parts by working closely with suppliers and customers.
- Track orders, manage delivery requirements, and resolve any issues.
- Internal customer support for the sale of consumables for the aviation industry.
- Look after an international customer base from order receipt to payment.
- Responsibility for order processing and administration, ensuring on-time deliveries.
- Regular communication with customers about the status of their orders and coordinate any changes.
- Monitoring returns and processing complaints.
- Be the first point of contact for any escalations or claims made by the customer.
Requirements
- 2+ years of professional experience in customer service in the aviation and/or wholesale sector.
- Initial experience within after sales and order resolution.
- Solid, proven written and spoken English skills.
Benefits
- Accommodations available for applicants with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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