Manager I overseeing customer service staff at Elevance Health. Directs implementation of benefit programs and evaluates performance of direct reports.
Responsibilities
Responsible for providing oversight for customer service staff
Directs implementation and administration of benefit programs
Prepares and communicates information regarding benefit programs and procedures
Audits to monitor efficiency and compliance with policies
Hires, trains, coaches, counsels, and evaluates performance of direct reports
Requirements
Requires BA/BS degree
Minimum of 1 year of experience in a leadership role
Minimum of 5 years related customer service experience
Prior FEP experience is strongly preferred
Experience working in a customer service call center environment preferred
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