Contract Manager overseeing waste management contracts for Biffa. Responsible for client relations and service deliverables in a hybrid workspace.
Responsibilities
**A quick look at the role:**
Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
Manage monthly profit and loss across a designated contract portfolio.
Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.
Requirements
**Our essential requirements.**
Knowledge of waste management, with previous account management experience and a strong operational focus.
Understanding of lean methodology, with the ability to work to clearly defined KPIs.
Proven track record of delivering continuous improvement within an operational or service environment.
Full, current UK car driving licence.
Benefits
**And here’s why you’ll love it at Biffa:**
Ongoing career development, training and coaching – because if you don’t grow, we don’t grow
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