Global Customer Service Quality Expert defining and driving quality standards across CMA CGM’s shipping network. Focused on service excellence, reducing customer effort, and enhancing the customer journey.
About the role
- Customer Service Rep/Agent handling customer inquiries in a hybrid role at Bridgestone. Managing order processing and collaborating with cross-functional teams to enhance customer satisfaction.
Responsibilities
- Act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
- Collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.
- Record and process custom/special orders and coordinate with relevant teams
- Respond promptly to escalated customer issues and ensure resolution
- Act as first point of contact for customer queries and complaints
- Provide advanced product/service information and support fitment inquiries
- Follow sales and channel dynamics to provide tailored suggestions to customers
- Build strong customer relationships and adopt customized strategies
- Collaborate with cross-functional teams to resolve issues and improve processes
- Participate in regional meetings and share feedback from stakeholders.
Requirements
- No specific degree required; experience in customer service preferred
- Previous experience in customer service roles is an advantage
- SAP knowledge
- Basic Excel skills
- Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
- Ability to navigate data and use Power BI for insights
- Danish C1
- English C1
- Strong communication and problem-solving skills
- Customer focus and ability to manage complex issues
- Collaborative mindset and ability to work across departments
- Goal-oriented and proactive approach
- Ability to prioritize and manage multiple tasks
- Resilience in handling challenging customer situations.
Benefits
- A supportive and engaging onboarding experience to ensure a smooth transition into our team.
- The opportunity to develop and grow, through training and regular mentorship.
- Corporate Social Responsibility activities.
- A truly global, dynamic and challenging work environment.
- Agility and work/life effectiveness and your long-term well-being.
- A diverse and inclusive team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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