Hybrid Operational Sales Executive, Part Time

at Allwyn UK

• Job title: Operational Sales Executive, Part Time
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Watford, United Kingdom

About the role

• Grow National Lottery returns through proactive support to retailers while meeting departmental KPIs. Join Allwyn in their mission to change lives with the National Lottery.

Responsibilities

• To build relationships, actively promote NL and influence positive changes to retailer Lottery advocacy.
• Maximise customer contact time by making effective outbound contacts, in line with outlet contact strategy, through effective diary management and time planning.
• Demonstrate a good understanding of both multiple and independent retail store environments to effectively advise retailers on matters of sales growth, brand promotion, merchandising, Scratchcard stock management & adherence to mandatory regulations (NLC).
• Demonstrate effective 2-way communication in a blended approach to working with other teams.
• Resolve various retailer NL issues as and when raised, taking ownership to gain resolutions if required.
• Work in conjunction with other Allwyn Departments to provide a joined-up approach to CRM.
• To review, utilise and update data records held in Allwyn CRM systems before, during and after retailer and player interactions.
• Provide ad-hoc support to other operational activities, initiatives and projects as required.
• Accurately update the Allwyn CRM tool
• Provide targeted inbound and outbound support to other operational activities, initiatives and projects as required.
• Where necessary, refer issues to relevant internal/external departments using correct escalation procedures.
• Maintain a knowledge of Allwyn's operating model and keep up to date with all Lottery products, games, initiatives and changes to procedures.
• Act as an ambassador for Allwyn, using knowledge of the organisation and our offerings to promote Allwyn in a positive way at any given opportunity.
• To deliver on any reasonable ad-hoc requests

Requirements

• Ability to use Aspect telephone systems in order to make and receive telephone calls
• Knowledge of Webchat
• Understanding of the mechanics of all National Lottery games and products
• Ability to extract and input data into systems as appropriate so that information is logged in full in line with Data Protection Act.
• Ability to navigate around Microsoft computer systems as appropriate.

Benefits

• Company Bonus Scheme
• Matched pension contributions up to 8.5%
• 26 days annual leave + 2 Life Days (and bank holidays)
• Single Private Health Cover
• Complimentary Private Medical
• Income Protection
• Flexible Benefits – EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes.
• Enhanced Family Leave (Maternity, Paternity, Adoption)
• Wellness Allowance £500
• Employee Assistance Programme
• Discounted Health Assessments
• Volunteering Days
• Matched Funding