Sr. Account Director driving revenue growth for biologics analytical services by identifying and closing client opportunities. Focused on market intelligence and consultative selling in regulated environments.
About the role
- Strategic Account Director ensuring customer success through relationship management for OfficeRnD's SaaS platform. Focused on driving product adoption and increasing retention for strategic accounts.
Responsibilities
- Establish and maintain high-quality relationships with Strategic customers throughout the entire lifecycle beginning with select prospects, onboarding and beyond.
- Serve as a strategic advisor to, and champion of, Enterprise-level needs and concerns.
- Proactively identify ways to add value to the partnership through product consultation, industry expertise and thought leadership.
- Prepare for and lead regular Business Reviews to facilitate a strategic conversation with customers regarding the health of their business, multithread the relationship across senior personas and decision-makers, intimately understand their priorities and goals, proactively sell our product roadmap, and promote maximum usage and value of the OfficeRnD platform.
- Achieve NRR and retention targets as set by OfficeRnD via price increases, cross-selling, and up-selling.
- Serve as a customer experience champion by receiving and communicating feedback to internal teams, putting forth solutions for improvement and overseeing implementation.
- Create and maintain strategic plans for targeted customers, seeking opportunities for growth that bring increased value to both the customer and OfficeRnD.
- Identify areas of risk for OfficeRnD, create mitigation strategies and lead cross-functional teams in resolution.
- Maintain organized tracking of active customer initiatives to ensure that communication is thorough and expectations are managed.
- Provide team leadership through mentorship of more junior team members and assist with pushing operational projects forward within team.
Requirements
- Previous experience owning revenue growth for an assigned portfolio.
- Proven customer-focused mindset.
- Highly detail-oriented and strong organizational skills.
- Curious and demonstrates thought-leadership.
- Strong communication skills - written, verbal, presentation.
- Intuitive bias for action.
- Adaptable to changing environments and processes.
- Executive presence, ability to lead discussions with C-Level contacts internally and externally.
- 7+ years of overall work experience in Customer Success, Sales, Onboarding or Project Management at a SaaS company.
- Fluent in the English language.
Benefits
- 401k with 4% matching.
- Health, dental and vision insurance.
- 25 days paid time off.
- 1 additional day off for your birthday.
- 3 days off for volunteering.
- Paid sick leave.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Account Executive managing the complete sales cycle for SaaS solutions in RTO Pro and Recur360. Engaging in outbound prospecting and inbound lead conversion to boost revenue growth.
Client Executive at Hitachi Vantara managing enterprise sales engagements and client relationships. Focusing on maximizing account value and driving new sales opportunities through solution selling strategies.
Enterprise Account Executive handling B2B sales for fiber - optic connectivity solutions at Metronet. Developing strategic relationships and selling to government and enterprise accounts.
Sales Representative managing hospitality accounts across Bangkok for Diversey’s cleaning and hygiene solutions. Responsibilities include training, monitoring, and supporting hygiene standards.
Senior Sales Representative driving commercial growth across Food Service Retail in Vietnam for Diversey. Focusing on market penetration and building distributor partnerships in Hanoi and northern region.
Senior Account Executive responsible for managing and developing strategic accounts in banking and insurance sector. Focused on relationship building and long - term value creation in IAM solutions.
Senior Account Executive managing strategic enterprise accounts in the Banking and Insurance sectors. Driving growth and customer success through relationship management and consultative selling.
Enterprise Account Executive responsible for driving growth at Luciq by executing territory plans. Managing sales cycles and relationships to expand customer base in Mobile APM space.
Sales Representative responsible for aftermarket sales and demand generation for ASSA ABLOY. Collaborating with sales teams and assessing market trends in Florida.