Problem Support Manager leading the problem management function for U.S. Customs and Border Protection's Network Operations Center contract. Ensures identification and elimination of root causes impacting network availability.
About the role
- Senior Manager overseeing client projects in investment management consulting. Seeking proactive individuals with 10+ years of experience in finance and strong communication skills.
Responsibilities
- The ideal candidate is a proactive self-starter with strong communication skills, attention to detail, and a proven background in the financial sector.
- Collaborate with a diverse range of clients to create impactful solutions.
Requirements
- Oversee programs or workstreams within larger client projects, managing operations and deliverables
- Provide guidance to the client through the successful development and integration of new systems and operational processes
- Build and maintain strong relationships with clients, serving as a trusted advisor and problem-solver
- Drive alignment with client business priorities and project objectives
- Provide clients with research and insight relating to software applications and technology, operations processing, reporting, and performance measurement
- Mentor and lead project teams and junior consultants, fostering a culture of excellence and accountability
- Stay informed of industry trends, client priorities, and vendor solutions to provide strategic insights
- Author white papers, blogs, books, and thought leadership content to reinforce the firm’s position as an industry leader
- Interview and assess potential candidates for cultural and subject matter fit
- Manager(s) must be flexible with an appetite to both lead efforts and approach problems as a business analyst (testing, sql queries) and everything in between, given client needs
- Ability to travel - you will likely spend a significant amount of time onsite with our clients. This travel can be as much as 50% to 80% of a work week and may be international. In addition, you must have a valid driver's license as many clients are not within range of public transportation.
Benefits
- Competitive compensation
- Comprehensive benefits
- Professional development opportunities
- Mentorship
- Industry events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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