Study Site Manager coordinating analytical performance studies in a clinical research environment at Roche. Ensuring compliance with regulatory requirements and high - quality standards.
About the role
- Chargeback Manager designing and implementing a Dispute Resolution Process at Satispay. Focused on minimizing financial exposure while ensuring compliance and efficient handling of disputes.
Responsibilities
- Responsible for designing and establishing a new Dispute Resolution Process
- Lead dispute and chargeback handling: Design and implement the full lifecycle
- Analyze dispute and chargeback trends: Perform deep‑dive analysis to spot root causes
- Optimize processes: Standardize workflows, SLAs, and quality checks
- Ensure compliance: Stay current with applicable regulations and industry best practices
- Cross‑functional collaboration: Partner with FinCrime, Customer Support, Legal, and Product
- Create playbooks, guidelines, and training to upskill internal teams
- Use and refine internal tools and reporting to monitor performance
Requirements
- 5+ years of experience in chargeback management, payment operations, or risk operations within the fintech, e-commerce, or financial services space.
- A strong command of EU regulations and consumer protection standards.
- A proven understanding of dispute categories, evidencing standards, and resolution pathways across various payment rails and channels.
- Hands-on experience using operational platforms, CRM tools, and case management systems to file, track, and resolve disputes.
- Advanced analytical skills with the ability to interpret complex data, identify trends, and drive informed decision-making.
- The ability to explain intricate technical topics clearly to both technical teams and non-technical stakeholders.
- High attention to detail and strong organizational skills, with the ability to solve problems independently in a fast-paced environment.
Benefits
- Unlimited paid time off
- Psychological support & mental health webinars with Serenis
- Flexible hybrid working system
- Extended parental leave
- Childcare leave
- Professional development programmes
- Internal mobility program
- Language classes with Preply
- Internal workshops & training
- Stock Option Plan (with additional grants often provided based on performance)
- International relocation support
- Competitive salary
- Meal vouchers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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