Technology Business Experience & Planning Group Manager leading technology data strategy at PNC. Managing teams and ensuring effective data solutions across multiple locations.
About the role
- Problem Support Manager leading the problem management function for U.S. Customs and Border Protection's Network Operations Center contract. Ensures identification and elimination of root causes impacting network availability.
Responsibilities
- Conduct root cause analysis (RCA) for recurring incidents.
- Maintain and manage problem records in ServiceNow.
- Identify corrective and preventive actions.
- Provide trend analysis reports to CBP stakeholders.
- Coordinate problem review boards and follow-up activities.
Requirements
- 6+ years of experience in problem or network support management.
- Bachelor’s in IT, Engineering, or related field.
- ITIL v3 and CCNA certification.
- CCNP or CompTIA Network+ certification.
- Experience with Federal ITIL processes.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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