Account Executive leading strategic sales engagements with stakeholders in legal, operations, and IT. Joining Avvoka, a legal tech company, to support technology adoption and value delivery.
About the role
- Sales Consultant closing luxury rental reservations at Cloud9 using AI-driven execution for operational efficiency and customer satisfaction.
Responsibilities
- Crush response time: Drive median first-response from 23:00 → ≤2:00 by Week 3.
- Lift conversion: Hold ≥70% conversion on qualified inbound inquiries by Day 60.
- Recover leakage: Win back 20+ percentage points of qualified revenue currently lost to slow replies by Quarter 1.
- Personalize at scale: Deploy AI-assisted offers/scripts to boost quote-to-book rate +15% within 30 days.
- Outbound pounces: Run proactive follow-ups on high-intent leads to cut abandonment by 40% in 60 days.
- A/B offers: Test price/packaging/urgency angles to raise ADR-adjusted conversion without discount addiction.
- Escalate with judgment: Step in as human closer when bots stall—salvage ≥30% of AI-stuck threads.
- Pipeline hygiene: Keep CRM fields 100% accurate; no ghost leads, no stale statuses. Zero tolerance for slippage.
- Scoreboard clarity: Publish your daily SLA, qualified conversion, recovered revenue, and pipeline—impossible to hide.
- Prompt engineering: Improve assistant prompts weekly; reduce bot handoff rate −25% by Day 45.
Requirements
- 2–5 years in high-velocity inbound sales/reservations or similar (travel, hospitality, SaaS, contact-center sales)
- Flawless English (near-native) in voice and writing. Zero grammar mistakes.
- Proof of impact: Bring before/after KPIs you personally moved (response time, conversion, revenue).
- AI-native: Prompt engineering, CRM+inbox automation, and A/B testing literacy.
- Speed discipline: Comfort operating under strict SLAs and real-time dashboards.
- Owner mindset: You track, report, and fix—without hand-holding.
- Interview warning: You will walk us step-by-step through how you moved a KPI in your last role. If you can’t, you don’t pass.
Benefits
- Hybrid flexibility (3 office / 2 remote)
- PTO
- Ongoing AI tooling
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