Sales position in Hamburg for a young company focused on achieving goals and reaching dreams. Involves phone outreach to potential clients and collaboration in sales strategies.
About the role
- Renewals Account Executive managing the renewal sales process for mobile testing solutions. Collaborating across internal teams to ensure customer satisfaction and revenue maximization.
Responsibilities
- Manage and drive the end-to-end renewal sales process for assigned accounts, with a focus on maximizing customer retention and revenue.
- Proactively engage with customers to discuss contract terms, identify potential risks, and address challenges before renewal deadlines.
- Negotiate and close multi-year renewals, balancing customer needs with company objectives.
- Apply Command of the Message principles in renewal and upsell conversations, focusing on customer value, positive business outcomes, and expansion opportunities.
- Collaborate with Account Executives, Customer Success, and Finance teams to ensure accurate contract execution and customer satisfaction.
- Maintain detailed records of renewal opportunities, pipeline, and forecasting within CRM.
- Identify and escalate at-risk renewals, collaborating cross-functionally to develop retention strategies.
- Provide feedback to leadership on market trends, customer needs, and competitive insights.
Requirements
- Bachelor’s degree in Business, Communications, or related field.
- 2+ years of experience in SaaS renewals, account management, inside sales, or customer success.
- Familiarity with Command of the Message or similar value-based sales methodology, with an emphasis on articulating customer value and uncovering expansion opportunities.
- Strong organizational skills with the ability to manage multiple renewal cycles simultaneously.
- Excellent written and verbal communication and negotiation skills.
- Proven ability to work cross-functionally and build strong customer relationships.
- Ability to handle complex renewal agreements across varied industries and company sizes.
- Spanish language proficiency is a strong plus.
- Familiarity with CRM tools (HubSpot) and SaaS contract structures preferred.
- Experience with testing tools and solutions, or similar technology, is a plus.
- Minimum of 4 days in the Atlanta office.
Benefits
- We offer a competitive base salary plus commission, aligned with industry standards and your experience, designed to reward both renewals and expansion success
- Join a team that is impacting the ever changing and growing mobile industry
- Work with an extraordinary and diverse global workforce
- Collaborate at a great office located in the 1776 building between Buckhead and Midtown
- Continue to grow by participating in company-sponsored training and development opportunities through our Growbiton program
- Enjoy Self-Managed (sometimes referred to as unlimited) Paid Time Off (PTO)
- Take advantage of our comprehensive Medical, Dental, & Vision insurance
- Contribute to a 401(k) retirement plan
- Any employee expecting can take part in our Paid Parental Leave Program
- Enjoy free access to the fitness center in the 1776 office building and coffee at Bellwood Coffee Shop
Job title
Job type
Experience level
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Degree requirement
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