Technical Analyst driving impactful solutions in cloud and data management at Baker Tilly. Collaborating with diverse clients and stakeholders for organizational transformation on various projects.
About the role
- Technical Support Analyst assisting users in a technology multinational with Microsoft systems. Seeking candidates with advanced English and 1+ years of experience in Service Desk.
Responsibilities
- Triage and handling of technical support tickets (Level 0 and 1)
- Support for Microsoft Active Directory: account unlocks, password resets, user provisioning, GPOs, permissions and distribution lists
- Support for Microsoft Exchange: mailboxes, permissions, email flow, and integration with Exchange Online
- Support for Microsoft Teams: connectivity, permissions, channels and meetings
- General Service Desk activities: connectivity issues, printers, application installation, technical enquiries and escalation
- Handling tickets involving the client's internal systems and tools
- Collaborating with the internal team to share knowledge and document procedures
Requirements
- Advanced English (reading, writing and speaking) – required
- Previous experience in Level 1 technical support
- Knowledge of Microsoft environments: AD, Exchange, Teams
- Familiarity with ticketing tools (ServiceNow, JIRA, etc.)
- Good verbal and written communication skills
- Proactive attitude and ability to work in a team
Benefits
- Market-competitive salary
- Performance-based bonus
- Health plan – Unimed (Unipart Flex)
- Dental plan – Bradesco
- Flash card – R$50.00 per day
- Day off
- English course – reimbursement-based
- Wellness benefits – TotalPass, Clude and C4life
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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