About the role

Operations Support Engineer managing virtual asset fleet and optimizing energy dispatch within a tech-savvy team. Contributing to sustainable solutions in renewable energy with a focus on user support and system reliability.

Responsibilities

Maintain our virtual asset fleet, ensuring high availability and accurate representation within our systems.
Oversee and manage our optimisers to ensure efficient energy dispatch and strategy execution.
Handle critical daily processes including end-of-day nominations and managing imbalances to minimise risk.
Support Ancillary services pre-qualification and handle the MAKO process to expand our market participation.
Support both internal teams and third parties on the provisioning and onboarding of BESS assets to Layr.
Work with engineering teams to escalate and resolve complex issues.
Create and maintain internal documentation, FAQs, and support guides to help users and streamline support operations.
Collaborate closely with product, QA, and development teams to relay user feedback, report bugs, and support new feature rollouts or deployments.
Identify recurring issues and suggest improvements to processes, tools, or product functionality.

Proven experience as an Operations Support Engineer or in a similar technical support role, ideally within the tech or energy sectors, with a strong track record of resolving complex application issues and supporting critical systems.
Ideally battery asset management - having gone through the prequalification process for ancillary services is a good indicator of success.
Strong German and English language: Excellent verbal and written communication skills, to interact with a wide range of technical stakeholders.
Strong ability to diagnose, troubleshoot, and resolve technical problems efficiently, ensuring minimal disruption to users and business operations.
Strong analytical mindset with the ability to interpret logs, monitor data, and translate findings into actionable solutions.
Ability to prioritise tasks, make decisions independently, and manage time effectively while working towards business objectives.
Comfortable working in a fast-paced, dynamic environment and capable of managing multiple priorities under pressure.
Genuine enthusiasm for supporting solutions that contribute to the transition to renewable energy and sustainable technology.
Commitment to staying updated on emerging technologies, support tools, industry trends, and best practices to continuously improve support processes and outcomes.

Become a Shareholder: In addition to your competitive base salary your compensation includes an ESOP component that lets you participate in the development of our growing company.
Invest into your personal development: We guarantee a steep learning curve combined with a lot of space to bring in your own ideas and shape terralayr’s future.
On top, you benefit from our Learning & Development budget of 1,000 EUR per person per year.