Technical Support Associate providing advanced post - sales support for Ciena networking systems. Analyzing technical issues and collaborating with global teams for effective solutions.
About the role
- Application Support Analyst focused on analyzing reports and managing service requests related to data governance in Makati City. Involving collaboration with stakeholders for data issue resolution.
Responsibilities
- Analyze and interpret reports generated from BigID and similar data discovery/governance tools
- Identify data issues (e.g., sensitive data exposure, classification gaps) and prepare actionable insights
- Log, manage, and track tickets in ITSM tools (e.g., ServiceNow) for remediation by client teams
- Prioritize incidents and requests based on severity and business impact
- Monitor and follow up on open tickets to ensure timely resolution
- Support operational workflows related to data governance and compliance
- Work with structured and semi-structured datasets to validate and analyze findings
- Collaborate with internal and client stakeholders to ensure proper handling of sensitive data
- Maintain documentation and reporting for ongoing support activities
Requirements
- Around 4 years of experience in Application Support, IT Operations, or Data Analysis roles
- Strong analytical and problem-solving skills
- Experience with ITSM tools (e.g., ServiceNow), including ticket logging, prioritization, and tracking
- Advanced Microsoft Excel skills (formulas, pivot tables, basic macros)
- Experience working with BI/reporting tools or analyzing data outputs from ETL processes
- Understanding of:
- - Data sensitivity and classification
- - PCI (Payment Card Industry) and PII (Personally Identifiable Information)
- - Structured and semi-structured data formats
- Proactive mindset with strong attention to detail.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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