External Identity Support Analyst providing advanced technical support for identity platforms. Ensuring stable and secure identity services across Managed Solution Support portfolio in a collaborative environment.
About the role
- Technical Support Specialist providing exceptional technical assistance at Kyndryl. Diagnosing complex issues and facilitating customer success with equipment and software support.
Responsibilities
- provide exceptional technical assistance and support to clients
- diagnose and repair complex equipment, software, and systems
- assist customers with technical or sophisticated products and installations
- perform IMAC activities and data backup and restore for clients
Requirements
- 0-3 years of experience in Customer Service or Technical Support
- Experience with Cisco Nexus and IOS technologies
- Experience with F5 ASM and LTM configuration and troubleshooting
Benefits
- extensive and diverse set of technical trainings
- free certifications to enhance skills and expertise
- financial, mental, physical, and social health support programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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