IT Manager establishing and owning internal IT operations at Kiefer Tech. Ensuring systems are integrated, scalable, and automated using modern technology in a dynamic environment.
About the role
- IT Support & Operations Specialist managing user issues and system performance for client applications. Collaborating with stakeholders on business analysis for small-scale IT projects.
Responsibilities
- Serve as the first point of contact for user issues, troubleshoot incidents, and manage tickets through to resolution or escalation.
- Oversee user onboarding/offboarding, access rights, and permissions in alignment with internal IT controls.
- Support configuration changes and ensure accurate documentation of updates.
- Monitor business processes and system tasks, ensuring optimal performance and reliability.
- Partner with business stakeholders, IT teams, and external vendors to enhance process efficiency and application stability.
Requirements
- Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field.
- 2–3 years of experience in application support, business analysis, or IT service operations.
- Proven ability to manage and maintain enterprise-level applications.
- Familiarity with user access management and IT control frameworks.
- Experience with ticketing systems (e.g., ServiceNow, JIRA).
- Proficiency in Excel and reporting tools.
- Basic SQL knowledge for data queries and issue investigation.
- Strong analytical and problem-solving mindset.
- Excellent communication and teamwork abilities.
- Attention to detail and capability to perform under time-sensitive conditions.
- Service-oriented, proactive, and dependable approach.
- Strong organizational and multitasking skills.
Benefits
- Competitive compensation package aligned with experience and skills.
- Exposure to cutting-edge technologies and enterprise-level systems.
- Collaborative and inclusive work culture that values innovation and performance.
- Career growth prospects within a global technology leader.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Enterprise Architect at OneDigital shaping technology vision and collaborating across product management teams. Ensures delivery of business - driven initiatives meeting enterprise standards.
Audit Manager II overseeing regulatory issue validation audits in financial crimes at TD Bank. Leading audit engagements and providing team guidance with a focus on compliance and operational effectiveness.
Help Desk Technician providing advanced technical support for L.A. Care Health Plan. Collaborating with I.T. teams and managing complex issues to ensure a high level of user satisfaction.
Senior IT Engineer taking ownership of complex issues and mentoring junior engineers at a hybrid role in Edinburgh. Engaging with clients and ensuring IT systems security and reliability.
Lead IT service delivery and operational technology support at Integra. Ensure systems, user experience, and support structure scale with the business needs.
IT Support Specialist for user help desk in Berlin, managing queries and improving IT processes. Need strong IT support experience and proficiency in Windows and MS 365.
Audit Manager leading multiple audit, review, and compilation engagements for Abdo's Business Audit team. Cultivating client relationships and ensuring high - quality project delivery.
On - Call IT Technician providing hands - on IT support at Hartsfield - Jackson Atlanta International Airport, focusing on hardware maintenance and repair.
Associate Engineer for Broadcast IT management during live productions and daily operations. Responsible for technical success at Warner Bros. Discovery events, requiring troubleshooting and support skills.