Audit Manager II overseeing regulatory issue validation audits in financial crimes at TD Bank. Leading audit engagements and providing team guidance with a focus on compliance and operational effectiveness.
About the role
- Help Desk Technician providing advanced technical support for L.A. Care Health Plan. Collaborating with I.T. teams and managing complex issues to ensure a high level of user satisfaction.
Responsibilities
- Manages complex issues escalated from Level 2 Service Desk Technicians, serving as a key liaison between the I.T. Service Desk and internal business units.
- Collaborates with other I.T. teams to resolve critical incidents, ensuring high-level customer service and quick resolution.
- Takes the lead and/or assists I.T. Management with the completion of department related projects.
- Applies subject expertise in evaluating business operations and processes.
- Identifies areas where technical solutions would improve business performance.
- Consults across business operations, providing mentorship, and contributing specialized knowledge.
- Ensures adherence to all I.T. policies, with a particular focus on those related to security, risk management, and data protection.
- Participates in the after-hours on-call rotation, assisting Level 2 technicians with escalated issues.
Requirements
- At least 2 years of experience in Call Center Help desk, configuring & administering networked computer systems in a Windows environment.
- Extensive experience with MS Office 365 Suite, Entra ID, Active Directory, Intune, and laptop/desktop configurations.
- Experience with diagnosing and resolving advanced issues related to Active Directory, VPN, and remote desktop functionality.
- Experience with ticketing systems (e.g., Jira Service Management).
- Experience with on-call support and afterhours troubleshooting.
- Associate's Degree or equivalent education and/or experience may be considered.
- Bachelor's Degree in Information Technology or Related Field preferred.
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
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