IT Support Specialist providing technical support for hardware and software systems. Collaborating with the IT team to maintain infrastructure and improve workflows in a hybrid environment.
About the role
- Senior IT Engineer taking ownership of complex issues and mentoring junior engineers at a hybrid role in Edinburgh. Engaging with clients and ensuring IT systems security and reliability.
Responsibilities
- Provide advanced technical support to clients, acting as an escalation point for the IT support team.
- Design, implement, and manage IT infrastructure projects (cloud migrations, network deployments, security enhancements, etc.).
- Support and maintain Microsoft 365, Azure, and other cloud platforms.
- Configure, manage, and troubleshoot Windows Server, Active Directory, and related systems.
- Ensure robust security practices are applied across client environments, including monitoring, patching, and compliance support.
- Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery.
- Mentor and support junior engineers, encouraging knowledge-sharing and professional development.
- Collaborate with the Service Desk Manager to improve processes and enhance service delivery.
- Document technical solutions, systems, and processes in line with best practices.
- Build strong client relationships, acting as a trusted technical advisor.
Requirements
- Proven experience in a senior IT support/engineering role within an MSP or fast-paced environment.
- Strong knowledge of Microsoft 365, Azure, and Windows Server technologies.
- Proficiency in networking (firewalls, routers, switches, VPNs, VLANs).
- Experience with cyber security tools and best practices, including endpoint protection, vulnerability management, and compliance frameworks.
- Hands-on experience with virtualisation platforms (VMware, Hyper-V).
- Knowledge of backup, disaster recovery, and business continuity solutions.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- Certifications such as Microsoft Associate or Expert exams, CompTIA Security+, or equivalent (desirable).
- Full UK driving licence (preferred, due to on-site client visits).
Benefits
- Competitive salary, based on experience.
- Hybrid working model with flexibility.
- Opportunities for professional training, development, and certification support.
- A collaborative, friendly, and security-focused work environment.
- Exposure to diverse clients and technologies, offering continuous learning.
- 33 days annual leave (including bank holidays), increasing with service.
- Company pension scheme and other benefits.
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