Help Desk Dispatcher providing customer support by creating trouble tickets for user inquiries. Engaging with customers professionally to resolve issues via phone and email in a timely manner.
About the role
- IT Manager establishing and owning internal IT operations at Kiefer Tech. Ensuring systems are integrated, scalable, and automated using modern technology in a dynamic environment.
Responsibilities
- Own internal IT operations, including access management, device provisioning, and employee support
- Maintain and control access rights across all company systems
- Build and manage company asset and software registries
- Resolve internal IT issues and improve support processes
- Collaborate with external vendors to implement and maintain system integrations
- Identify and implement automation opportunities across IT workflows using AI tools
Requirements
- 4–7+ years of experience in IT administration or IT operations
- Experience managing SaaS environments and access control systems
- Hands-on experience with system integrations and external vendors
- Strong problem-solving mindset and ability to work independently
- Experience improving or automating internal processes
- Nice to have: Experience in startup environments
- Familiarity with AI tools for automation
- Basic scripting or low-code automation experience
- Exposure to security and compliance practices
Benefits
- Competitive compensation aligned with Greece market
- Remote-first setup within EU
- Full ownership of IT function
- Opportunity to build systems from scratch
- Work in an AI-native company with modern tech stack
- Clear growth path as the company scales
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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