IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
About the role
- IT Help Desk Technician providing end-user support and managing software/hardware solutions in a hybrid Azure environment. Seeking candidates with experience in account administration and troubleshooting.
Responsibilities
- Administer employee accounts using Windows Active Directory and Entra AD in a hybrid cloud environment.
- Troubleshoot and resolve software and hardware issues.
- Track, document, and communicate with employees via collaboration tools and ticketing systems.
- Develop, test, and deploy PowerShell scripts to manage software using Microsoft Intune.
- Configure and maintain software/firmware updates for corporate devices.
- Deploy, monitor, test, and troubleshoot resources and cloud infrastructure using Microsoft Azure.
- Must be available to support help desk operations during coverage hours of 8:00 A.M. – 8:00 P.M.; evening shifts will be required.
- Other duties as assigned.
Requirements
- Must be a U.S. citizen
- Ability to obtain and maintain a Secret clearance
- Must hold an active CompTIA Security+ (or equivalent DoD 8570 IAT Level II) certification (required)
- Must be eligible to obtain and maintain a Secret security clearance (required)
- Proven experience in IT support, system administration, or a related role in a hybrid Azure cloud and Windows environment
- Strong knowledge of Active Directory, Microsoft 365, Intune, and Azure
- Experience with PowerShell scripting and automation in a hybrid cloud environment
- Familiarity with MDM solutions and cloud-based security practices
- Excellent troubleshooting and problem-solving skills
- Strong communication and customer service focus
- Additional certifications (e.g., AZ-104 Azure Administrator, MCSA) are a plus
Benefits
- industry competitive benefits package
- awards and recognition program
- personalized attention from ARS Senior Managers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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