IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
About the role
- IT Specialist providing technical support for users at Tecnológico de Monterrey. Ensuring timely resolution of hardware and software issues in a dynamic educational environment.
Responsibilities
- Proporcionar asistencia técnica eficiente a los usuarios.
- Asegurar la resolución de problemas de hardware y software de manera oportuna.
- Mantener la operatividad de los sistemas informáticos.
- Garantizar una experiencia positiva para los usuarios.
- Brindar servicios de soporte técnico presencial/remoto en equipos de cómputo multimarca, redes, videoconferencia e impresoras.
- Administrar inventarios de Tecnologías de Información.
Requirements
- Formación en Técnico Superior Universitario, Ingeniería / Licenciatura en Tecnologías de Información, Sistemas Computacionales o áreas a fines.
- Experiencia mínima de 1-2 años en soporte técnico y manejo de Tecnologías de Información.
- Experiencia en diagnóstico y reparación de Hardware y Software.
- Conocimientos en Sistemas Operativos Windows, Mac, Server.
- Conocimiento en Software de Ofimática y servicios en la nube.
- Opcional – conocimiento en paqueterías de software como: ANSYS, Matlab, AutoCAD, Revit, Photoshop y similares.
Benefits
- Oportunidad de desarrollo profesional
- Participación en una misión educativa
- Trabajo en un entorno con propósito trascendental
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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