IT Specialist providing technical support for users at Tecnológico de Monterrey. Ensuring timely resolution of hardware and software issues in a dynamic educational environment.
About the role
- Help Desk Specialist providing technical support to credit union staff and members. Installing systems, troubleshooting issues, and ensuring help desk operations with a focus on service.
Responsibilities
- Providing Help Desk services to credit union staff including Windows patching, triaging, and resolving help desk tickets as they come.
- Troubleshooting PC hardware and software problems in a timely manner.
- Installing appropriate hardware or software within the specified time frames.
- Handling mobile phone MDM setup, new user creation and terminated employee deletion.
- Providing friendly, professional, and accurate service and support to all members and associates.
- Maintaining and adding to technical knowledge of computer hardware and software to ensure the credit union has the ability to achieve its goals as outlined in the current operating plan.
- Responding quickly to all service requests and ensuring problem resolution as quickly as possible.
Requirements
- Two to five years of similar or related experience
Benefits
- Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
- Fully funded deductible (HMO Plan)
- 401k employer matching contribution
- Income protection with life insurance, short and long-term disability
- Paid time off, holiday leave & birthday leave
- Educational assistance
- Commuter benefits program and more !
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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