IT Support Associate providing Tier 2 technical support for Rowan's digital infrastructure. Troubleshooting hardware, operating systems, and collaboration technology while ensuring smooth operations.
About the role
- IT Technician responsible for desktop support and troubleshooting at EMPACT Suicide Prevention Center. Delivering excellent customer service and managing service desk alerts for agency hardware and software.
Responsibilities
- Support end-user workstations’ hardware and software for the agency.
- Troubleshoot technical issues in person, on-site, and remotely through the service desk.
- Deliver excellent customer service while responding to and handling service desk alerts.
- Coordinate equipment pickup and drop-offs, while following protocols and policies.
- Participate in on-call rotation for after-hours support.
- Familiarize and train end-users with basic software, hardware, and peripheral device operation.
- Maintain end-user device security and compliance with Microsoft Windows Updates and WSUS.
- Active Directory user account administration, account creation, and password resets.
- Maintain a secure computing environment and participate in computer incident response plan (CIRP).
Requirements
- High School Diploma or equivalent required.
- Minimum of 2 years’ experience in desktop support in a mid-to-large work environment.
- Knowledge of Microsoft Operating Systems, Office Products, and networking concepts required.
- IT experience within a healthcare organization is preferred.
- CompTIA A+ certification is preferred.
- ITIL v4 Foundations is a plus.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong attention to detail.
- Critical thinking with capability to execute.
- Excellent verbal and written communication skills.
- Exceptional customer service.
- Proactive and independent with the ability to take initiative.
- Excellent organizational skills.
- Valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required.
- A 3-year state driving record with no major infractions or excessive driving violations/tickets is required.
Benefits
- Generous PTO (15 days the first year)
- 10 paid holidays per year
- Medical plans (4 choices)
- Dental plans (2 choices)
- Vision plans (2 choices)
- 403(b) retirement plan
- Retirement Allowance
- Company paid Life/AD&D and Long-term Disability
- Voluntary additional Life and Short-term Disability
- Tuition Reimbursement
- Elder Care assistance
- Pet Insurance and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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