Contracts and Planning Administrator ensuring accurate processing of customer orders and coordinating engineering schedules within a growing industrial door solutions provider. Key role in project documentation and customer communication.
About the role
- Gainsight Architect and Administrator managing Gainsight platform for customer success operations at the company. Collaborating with teams to enhance customer lifecycle and engagement strategies.
Responsibilities
- Architect and implement scalable Gainsight solutions, including workflows, dashboards, reports, and integrations with Salesforce and other enterprise systems.
- Translate business requirements into technical designs and configure Gainsight accordingly.
- Maintain system integrity, performance, and security across all Gainsight modules.
- Partner with Customer Success, Sales Ops, and RevOps teams to define and automate customer lifecycle processes.
- Design business rules that analyze customer data and trigger proactive engagement actions.
- Develop and maintain health score frameworks, risk indicators, and success plans.
- Provide day-to-day support for Gainsight users, including troubleshooting, permissions management, and training.
- Help drive adoption of Gainsight and Staircase AI platforms.
- Create documentation and training materials to onboard new users and promote best practices.
- Monitor user activity and feedback to drive continuous improvement.
- Collaborate with data teams to ensure accurate and timely data feeds into Gainsight.
- Manage integrations with Salesforce, Azure Synapse, and other platforms to enrich customer insights.
- Ensure data hygiene and alignment with enterprise architecture standards.
Requirements
- Bachelor’s degree
- 3+ years of experience administering Gainsight, with proven success in architecture and deployment.
- Strong understanding of customer success metrics, lifecycle management, and CRM systems (especially Salesforce).
- Experience with data analytics, business process design, and systems integration.
- Excellent communication and stakeholder management skills.
- Gainsight Administrator Certification (Preferred)
- Familiarity with enterprise data platforms like Azure Synapse or Snowflake (Preferred)
- Ability to work cross-functionally and influence without authority.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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