Hybrid Field Service & Technical Sales Specialist – Medical Equipment

at Prescott's, Inc

• Job title: Field Service & Technical Sales Specialist – Medical Equipment
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: £60,000 - £80,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Bristol, United Kingdom

About the role

• Field Service & Technical Sales Specialist at Prescott’s supporting healthcare facilities in Southern England. Inspecting, maintaining, and repairing medical equipment with a focus on customer service and technical expertise.

Responsibilities

• Inspect and assess medical equipment to identify service needs, diagnose operational issues, and recommend appropriate repair or maintenance solutions.
• Perform scheduled preventive maintenance and safety inspections on surgical microscopes and related equipment in accordance with OEM and company standards.
• Work closely with hospitals, clinics, and surgical teams to ensure their equipment operates safely and reliably.
• Build and maintain trusted relationships with healthcare professionals through excellent service, professionalism, and responsiveness.
• Travel to customer sites to perform hands-on service work, attend service meetings, and identify opportunities for ongoing maintenance or refurbishment support.
• Drive new business and account growth within the assigned territory, identifying opportunities for service contracts, refurbishments, and equipment sales.
• Respond promptly to multiple weekly service calls, prioritizing urgent repair needs and delivering fast, effective resolutions to keep clinical operations running smoothly.
• Ensure all service activities comply with company policies, procedures, and regulatory requirements.
• Represent Prescott’s at industry conferences and trade shows by showcasing our service capabilities, engaging with new clients, and strengthening brand awareness.

Requirements

• Must be eligible to work in the UK (no sponsorship available).
• University degree, technical diploma, or equivalent experience in biomedical engineering, mechanical engineering, or a related technical field.
• 1-3 years of experience in field service, biomedical engineering, or technical sales within the medical device or healthcare industry.
• Strong technical acumen with the ability to diagnose, repair and maintain complex medical or industrial equipment.
• Proven ability to build relationships and influence purchasing decisions in a professional setting.
• Comfortable balancing hands-on service work with customer-facing commercial responsibilities.
• Ability to read and interpret service manuals, schematics, and technical documentation.
• Excellent communication and customer service skills with a professional, solution-oriented approach.
• Organized and self-motivated, and capable of managing priorities across a wide geographic territory.
• Proficient with CRM systems and Microsoft Office Suite; experience with ERP or field service software is an advantage.
• Willingness to travel frequently within the assigned territory (approximately 60–80%).

Benefits

• Vacation
• 20 paid holidays plus bank holidays
• Uncapped commission
• Workplace pension
• Company phone and iPad