Sr. Analyst managing contracts and customer service for Collins Aerospace's aftermarket team. Communicating with global customers and overseeing contract management in a hybrid setup.
About the role
- Customer Service Coordinator overseeing a portfolio of assigned customers and managing order activities. Collaborating with internal teams to enhance customer experience and resolve issues effectively.
Responsibilities
- Executes all Daily Order Management Activity as required per Customer which support the business segment's guidelines and cadence.
- Activities include Order Entry, Order Fulfillment, Order Management Communication, Invoicing as well as Pre and Post Delivery Resolution.
- Promptly resolve customer questions/inquiries by thoroughly researching issues, identifying root causes and offering solutions.
- Develop and deliver timely customer solutions to a variety of issues with moderate complexity while working within existing company policies, procedures and programs.
- Collaborate with key stakeholders and business partners (such as Sales, Supply Planning, Transportation, QA, Distribution, etc.) as the trusted advisor to support processes and alignment which meet both business and customer needs.
- Impact and drive key departmental metrics that reflect defined Customer Service Operational KPI's (Perfect Order, OTIF, Complaint OE, RPA's, etc.).
- Process and resolve all customer complaints in a timely fashion within area of responsibility.
- Maintain compliance with customer guidelines for complaint communication and approval processes.
- Customer enactment of all strategic projects implemented by CS Management which drive efficiency and improved customer communication for all CS Activities.
Requirements
- Demonstrated ability to work in a fast-paced environment with the aptitude to plan and prioritize own workload.
- Experience delivering customer focused solutions.
- Preferred knowledge of AS400/JDE software/MS Office.
- Undergraduate degree preferred; 2+ years experience in Logistics/Customer Service.
Benefits
- Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees
- Profit Sharing and 401(k) matching (after eligible criteria is met)
- Paid Vacation, Sick Time, and Holidays
- Employee Appreciation Events and Employee Assistance Programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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