ERP Support Specialist supporting Microsoft Dynamics 365 Finance & Operations for a leading Nordic data center company. Engaging with diverse stakeholders across regions to ensure system stability and improve processes.
About the role
- Consultant Customer Service supporting clients in software solutions through onboarding and functional design. Collaborating closely with the team and clients for optimal service in a hybrid role.
Responsibilities
- Primary point of contact for our existing customers and partners regarding our add-on solutions
- Provide ongoing support to customers, assist with the rollout of new features, and actively contribute to product enhancements
- Provide timely support for incoming customer inquiries via the internal ticketing system
- Handle issues via remote access or telephone
- Independently implement customer requirements, including creating functional specifications and conducting tests
- Collaborate closely with the team and involve additional specialists for complex topics
Requirements
- Strong affinity for software solutions and digital processes
- Ideally, experience in a similar role or from working with a software company
- Strong communication skills – able to explain and present complex technical topics clearly
- Enjoy conveying technical topics in an engaging and audience-appropriate way
- Confident professional demeanor when interacting with customers and team members
Benefits
- 30 days of annual leave
- Complimentary corporate gym membership
- Company pension plan
- Professional development opportunities
- Hybrid working model and modern equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Associate at Family Dollar assisting customers and managing sales transactions. Maintaining store cleanliness and stock levels while ensuring a positive customer environment.
Customer Service Representative handling French customer inquiries for premium loyalty program in Barcelona. Providing high - quality service and identifying sales opportunities in a hybrid work environment.
Student client support and consulting role for French - speaking customers at Augletics GmbH. Involves phone support, email inquiries, and internal process improvement.
QS
Customer Support Specialist providing frontline service through multiple channels at Quant Greece. Accurate handling of customer inquiries regarding loan portfolios, payments, and account information.
Customer Care Associate responsible for order management and customer inquiries for Fluke's services in Poland. Requires teamwork with various internal departments to ensure customer satisfaction and logistics flow.
Customer Service Consultant providing support via phone, live chat, and email for CreditorWatch customers. Handling inquiries and disputes while enhancing customer experience.
Talent Acquisition Support Specialist aiding in hiring and onboarding processes at Broadridge. Collaborate with recruiters and hiring managers while providing excellent candidate experience.
Customer Service Representative managing patient accounts at OrthoCarolina. Responsible for answering calls, assisting patients, and processing insurance claims.
Customer Support Supervisor leading a customer support team at Coda, delivering innovative commerce solutions. Responsible for service quality and team efficiency across multiple support channels.