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Customer Support Specialist providing frontline service through multiple channels at Quant Greece. Accurate handling of customer inquiries regarding loan portfolios, payments, and account information.
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Onsite Air Cargo Customer Service Agent
Posted 4 days ago
About the role
- Air Cargo Customer Service Agent responsible for greeting customers and managing import operations documentation. Contributing to the timely delivery of cargo shipments at San Diego airport.
Responsibilities
- Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.
- Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
- Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
- Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
- Provide assistance to customers arriving to retrieve their documents and freight.
- Collect appropriate charges and document method of payment.
- Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
- Assist in completion of MAWBS for over-the-counter shipments.
Requirements
- Must be at least 18 years of age.
- Must possess clean driving record and valid driver's license.
- Must provide proof of the legal right to work in the United States.
- Typing skills with ability to type a minimum of 35 wpm.
- English proficiency (e.g., reading, writing, speaking, listening).
- Knowledge of basic arithmetic and mathematics.
- Comprehension of airway bill import procedures and government regulations.
- Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
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