Corporate Trust Client Manager at U.S. Bank developing and maintaining relationships with affordable housing clients. Responsible for managing the value of these relationships and ensuring quality service.
About the role
- Commercial Client Partner managing the commercial relationship with Vodafone's largest strategic OpCo market customers. Overseeing contract lifecycle, P&L, and driving incremental revenue in shared services.
Responsibilities
- The Commercial Client Partner is responsible for managing the commercial relationship with our largest strategic OpCo market customers.
- This customer-facing role provides dedicated commercial services from Commercial Shared Operations (VOIS) for our largest Opco customers ensuring that commercial obligations defined in live customer contracts are managed effectively with clarity of scope, requirements, and a defined commercial strategy.
- You will manage the full lifecycle of commercial contract management, including commercial support for new or renewal services, onboarding, and in-life contract performance management.
- You will own the in-life P&L, lead contractual changes and in-life transactions, track the P&L impact, manage commercial risk, and support opportunities to drive incremental revenue, lower costs, and improve margins.
- You will work closely with the Customer Account Leads (CALs) to define and implement the optimum commercial strategy for your market and specific opportunities.
- Execute all commercial contractual obligations over the life of the contracts, with post-contract P&L responsibility on the dedicated account(s) covering revenue, margin, cost, and commercial risk and compliance management.
- Collaborate closely with the Customer Account Lead (CAL), providing recommendations for commercial strategy and supporting contract closure on new or renewal services.
- Provide commercial leadership as a strategic advisor to CALs and key stakeholders on managed accounts, producing internal executive briefings on commercial performance and recommendations on how to grow value and differentiate from competition.
- Act as the escalation point for any commercial-related issues post-signature, managing senior stakeholders in case of potential or actual escalation (management briefings, presentations, cost analysis, options, and recommendations).
- Lead contractual change management and in-life governance.
- Maintain a rolling P&L forecast based on commercial, financial, and sales input, with ad-hoc reporting or in-depth data analysis based on stakeholder requirements.
- Build strong customer stakeholder relationships and collaborate with senior leaders of Customer, Service Towers, and GTM organization to maximize profitability of the managed accounts.
- Demonstrate experience in contract negotiation and commercial contract management, preferably in the telco/system integration or professional services sectors.
- Exhibit strong market awareness, an analytical approach, and a drive for continuous improvement by identifying improvement areas and delivering improvement projects on the account.
- Be a strategic thinker with strong problem-solving experience and an ability to drive improved business outcomes and manage risk to support differentiation.
- Maintain a growth mindset, open to taking on new challenges and identifying and implementing business improvement activities, with innovation and an entrepreneurial outlook.
Requirements
- Post-contract commercial subject matter expertise with demonstrable ability in data analysis and contract management skills.
- Leading in life contractual negotiations, defining negotiation strategy, and implementing negotiation plans.
- Excellent knowledge of contract change management and project management experience.
- Strong commercial acumen, contractual awareness, and accounting knowledge (required).
- Excellent relationship builder, with personal impact to build credibility with customers and key internal stakeholders, with effective relationship building up to C-Level.
- Excellent communication skills, both written and verbal, at a senior level with customers and internally.
- Strong knowledge of sales, account management, and commercial operations processes.
- Significant experience in developing and negotiating compelling commercial propositions and/or managing complex telco/outsource contracts.
- Excellent knowledge and understanding of commercial contractual issues and ways to mitigate commercial risk.
- Comfortable working in a fast-paced environment with an ability to deal with ambiguity and be a proactive self-starter.
- Telecommunications or outsourcing industry experience (desired).
- Commercial acumen, contractual awareness, accounting knowledge (required).
- MBA or relevant professional qualification desirable.
- 10+ years of experience in a global organization.
- 10+ years of experience in similar functions leading virtual teams.
- Advanced MS Office (Excel, PowerPoint, Word).
- Experience in coordinating complex projects - Project management methodologies.
- Background in data analysis and developing commercial models.
- Data-driven with strong analytical and insight focus.
- Accounting, Pricing, Commercial knowledge/experience.
- Contract management experience - WorldCC/IACCM certification or equivalent (desired)
- Fluent English language skills
Benefits
- Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
- Charity days: 5 days/year
- Hybrid working
- Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
- Vodafone family and friends discount
- Private medical, private dental, free health assessments, share save scheme
- Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
- Access to Vodafone University and LinkedIn Learning
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