IT Support Specialist providing technical support for hardware and software systems. Collaborating with the IT team to maintain infrastructure and improve workflows in a hybrid environment.
About the role
- Analista de Infraestrutura de TI Júnior gerenciando a infraestrutura de TI da Vetta. Atendendo demandas de suporte e monitorando recursos operacionais.
Responsibilities
- Attend to, log, and resolve incidents and requests related to IT infrastructure via the ITSM tool, ensuring SLA compliance.
- Monitor the health of servers, networks and technology services (on-premises and cloud).
- Provision user accounts and access, groups and basic policies (AD, Azure AD and GPOs).
- Manage Windows endpoints using management solutions, security software and update policies.
- Perform network management tasks (VLANs, DHCP, DNS, Wi‑Fi, VPN, firewall rules, etc.).
- Support the management of virtualization environments (VMware) and the creation/adjustment of VMs.
- Contribute to information security best practices and compliance.
Requirements
- Degree in Computer Networks, Information Systems, Computer Science or related fields (completed or in progress)
- Knowledge of Windows Server, Active Directory, DNS/DHCP.
- Knowledge of virtualization (VMware or Hyper-V).
- Experience in IT infrastructure and support.
- Scripting knowledge in PowerShell and/or Bash.
- Knowledge of Microsoft 365.
- Knowledge of backup routines with Veeam.
- Knowledge of Azure.
- Knowledge of monitoring and observability frameworks.
- Advanced English.
- ITIL Foundation.
Benefits
- Flash Card with meal/food allowance of R$ 32.00 per day, accepted at various establishments for you to use as you prefer.
- Home office allowance of R$ 100.00/month and flexible working hours.
- If you work at Vetta’s office in Belo Horizonte, you will receive a transportation voucher (Vale‑Transporte).
- For your health and wellbeing, we offer a SulAmérica Health Plan and a Bradesco Dental Plan, with the option to include your dependents.
- WellHub, TotalPass and UniCamente to support your overall health, providing access to physical activities and professionals from various health areas.
- Discounts and Rewards Club, with discounts at various retail and service networks.
- Extended maternity and paternity leave so parents can experience this phase with peace of mind.
- Profit‑sharing (PLR) – according to the union table.
- Birthday day off.
- No dress code. Dress in what makes you comfortable!
- Continuous Learning and Training Incentive Program to help you keep learning and sharing experiences.
- Want to refer someone to Vetta? We have a Talent Referral Program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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