Key Account Manager fostering client relationships and securing new accounts in the energy sector. Driving sales growth and collaboration within a dynamic global team at Hempel.
VS
Onsite Customer Relations Manager – Integration Services
Posted 2 days ago
About the role
- Customer Relations Manager focused on enhancing client relationships and satisfaction in Backup Power industry. Responsible for developing policies, managing inquiries, and driving retention.
Responsibilities
- Develop and implement customer service policies and procedures to enhance customer satisfaction.
- Manage customer inquiries, complaints, and escalations in a timely and effective manner.
- Build and maintain strong, long-lasting customer relationships.
- Collaborate with sales and technical teams to address customer needs and concerns.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Implement strategies to improve customer retention and loyalty.
- Train and mentor customer service representatives to ensure high-quality support.
- Prepare and present reports on customer satisfaction metrics and service performance.
Requirements
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Proven experience as a Customer Relations Manager or similar role in the Backup Power industry.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and conflict resolution skills.
- Proficiency in customer relationship management (CRM) software.
- Ability to analyze data and generate actionable insights.
- Strong leadership and team management skills.
- Customer-focused mindset with a commitment to delivering exceptional service.
Benefits
- medical insurance
- dental insurance
- vision insurance
- life insurance
- disability insurance
- 401(k)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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