Sales Account Specialist in Clarivate's Intellectual Property team, focused on identifying and winning new customers through effective sales strategies. Owns the full sales cycle from lead generation to closing.
About the role
- Treasury Management Sales Associate assisting with banking service implementations for corporate clients. Collaborating with Treasury Management team to enhance customer relationships and ensure seamless service.
Responsibilities
- Assist customers with implementation documentation to ensure a smooth implementation of new banking services.
- Identify opportunities to deepen existing customer relationships by offering solutions to meet identified needs.
- Understand customer needs and expectations while delivering customer service in a knowledgeable, accurate and professional manner with the ability to deal effectively and tactfully with customers in handling complaints, problems and general inquiries.
- Work completed in a neat, efficient and accurate manner.
- Plan, organize and prioritize work to meet deadlines.
- Foster collaboration with other groups by building credibility and trust.
- May accompany TMPC on customer calls.
Requirements
- Bachelor's degree or equivalent work experience
- One to three years of relevant experience, preferably in banking and/or customer service
- Basic knowledge of treasury management products
- Ability to identify and resolve/escalate problems with minimal guidance
- Strong professional verbal and written communication skills
- Strong customer service skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Existing knowledge of U.S. Bank platforms a plus
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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