Sales Specialist responsible for assisting sales representatives throughout the sales cycle. Supporting customer database management and generating leads to achieve sales goals.
Responsibilities
Sales Specialists are responsible for being knowledgeable in the company’s processes, proficiently assisting assigned sales representatives throughout the sales cycle.
The Sales Specialist provides support to the sales team by managing the company’s customer database, creating quotes, processing orders and performing other tasks in support of the Subscription Support team's sales goals with a focus on quote requests.
The Sales Specialist will use professional sales and customer service techniques in completing work requirements and is responsible for maintaining regular communication with sales team’s management and counterparts while completing sales tasks.
This role may also support other sales departments and marketing coverage needs.
Research the market and generate leads through call blitzes and promotional campaigns that coincide with company initiatives as needed.
Support sales team’s efforts to win business through competitive sales techniques and knowledge of the company's products and services.
Understand and support established sales policies and procedures to provide proper and effective treatment to customers.
Provide administrative support to team by generating reports, logging support tickets, and processing deals for assigned reps and on other projects as needed.
Create sales quotes as required by sales, Management, and solicitation responses.
Utilize internal customer relation management (CRM) system to create and copy sales opportunities, update existing opportunities, document transaction history, and process sales orders.
Provide information and/or follow up with customers as requested.
Attend customer calls as well as forecasts calls with the manufacturer as required.
Other job tasks in support of the sales team, as assigned.
Maintains updated, organized files on all accounts in assigned territory.
Builds and maintains quality relations with existing assigned accounts.
Requirements
High school diploma or general education degree (GED); or 2-4 years related experience and/or training; or equivalent combination of education and experience.
0-2 years’ experience providing administrative support in sales environment or previous customer services experience.
Knowledge / Skills / Abilities (KSAs): MS Office, proficient in Excel
Ability to learn Adobe Technologies and develop technology acumen
Attention to detail and accuracy in work product
Ability to develop and manage positive customer relationships
Reliable Professionalism
Problem Solving
Customer Service
Organization
Communication Proficiency, written & verbal
Results Driven
Self-Motivated
Strong Time Sensitivity & Management Skills
Prioritization
Multitasker
Problem Solving
Benefits
Comprehensive Health, Dental, and Vision plans
Premier 401k retirement plan with corporate matching and a 529 college saving plan
Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
Legal Resources
Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
Employee referral program
Employee recognition, gift and reward program
Tuition reimbursement for continuing education
Remote or hybrid work options
Engaging company events such as team building activities, quarterly awards, annual kick-off parties
Health and wellness-focused activities
Relaxation Spaces
In-office gourmet coffee, tea, fresh fruit and healthy snacks
Corporate GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices
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