(Senior) Account Manager guiding existing and new clients in the areas of design and branding. Collaborating across departments to ensure project success within the leading packaging design agency in Germany.
About the role
- Partner Account Manager driving business growth and managing client relationships at Elavon's Merchant Payment Services. Collaborating with strategic partners and internal teams to optimize processes and enhance service delivery.
Responsibilities
- Directly and through Account Representatives, manage all relationship management activities for clients in the assigned business segment and/or geographical region.
- Ensure that customers receive an optimum level of products and services that fully meet or exceed expectations.
- Ensure that the assigned area attains or exceeds profit objectives through development of new business opportunities and retention of existing profitable relationships.
- Provide high level, responsive, quality service to clientele.
- Maintain and strengthen long-term partnerships, serve as the dedicated advocate, address inquiries, and ensure high-level support to drive revenue growth.
- Collaborate with Elavon’s Portfolio Management team and the partner to identify and execute upsell as well as cross-sell opportunities aligned with partner initiatives, directly contributing to revenue targets.
- Lead efficient onboarding, support, and training efforts with a focus on streamlining workflows and enhancing operational efficiency.
- Travel locally as needed to visit partner offices, conduct workshops, and work closely with partner teams to align on goals and deliverables.
- Collaborate with internal teams to advocate for partner needs and identify opportunities for emerging projects.
Requirements
- Bachelor’s degree, or equivalent work experience
- Typically eight or more years of relevant experience
- Strong understanding of all products and services applicable to target client segment
- Considerable knowledge of applicable policies and procedures
- Advanced knowledge of all organization products and operations
- Demonstrated sales and marketing skills and abilities
- Strong organizational and managerial skills
- Ability to develop and administer budgets
- Effective interpersonal, verbal and written communication skills
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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