Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Business Support Analyst Lead leveraging data analysis for strategic insights in Property & Casualty Portfolio. Collaborating with stakeholders to enhance operational efficiency and business outcomes.
Responsibilities
- Evaluates complex business data and trends to recommend changes in methods or procedures.
- Provides support and direction to team members and functional partners.
- Applies subject-matter-expert functional knowledge to produce complex work deliverables.
- Assists and mentors team members and project managers.
- Manages broad functional projects and participates as a SME resource.
- Represents the business or staff agency as the subject matter expert.
- Maintains broad system knowledge and stays current on all system enhancements.
- Plans and designs business processes and makes recommendations.
Requirements
- Bachelor’s Degree; OR 4 years of related experience may be substituted in lieu of degree.
- 8 years of experience in end-to-end analysis and/or operations experience.
- Knowledge of business operations and systems/business requirements processes.
- Experience facilitating and driving collaboration to common understanding of business requirements.
- Knowledge of business analysis tools such as MS Visio, MS Excel, Tableau, SQL.
- Experience applying best practices to identifying and interpreting trends or patterns in data.
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education assistance
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