Technical Support Analyst responsible for onboarding partners and ensuring technical excellence in Digital Cash ecosystem integrations. Collaborating with internal teams and providing advanced API support in São Paulo.
About the role
- IT Intern providing technical support to optimize health and safety processes. Engaging in team collaboration and troubleshooting customer queries while maintaining organized documentation in hybrid mode.
Responsibilities
- Respond promptly to customer support requests, providing clear and efficient guidance.
- Diagnose technical issues and forward them to the responsible teams when necessary.
- Accurately document customer interactions, keeping clear and organized records.
- Assist in identifying and prioritizing recurring issues, suggesting improvements to support processes.
- Collaborate with other departments to provide insights and propose solutions that optimize the customer experience.
- Stay up to date with our products and services, ensuring qualified support.
Requirements
- Currently pursuing a Bachelor's degree in Information Technology, Engineering, or related fields.
- Excellent verbal and written communication skills.
- Ability to work effectively in a team and empathy to understand customer needs.
- Problem-solving capabilities and a continuous eagerness to learn.
Benefits
- Transportation allowance;
- Meal allowance;
- Medical assistance;
- Birthday day off;
- Total Pass.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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