Technical Support Engineer providing first - line support for IDEMIA applications in Bucharest. Responsible for troubleshooting technical issues and collaborating with support teams.
About the role
- Application Support Developer responsible for enhancing and supporting in-house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
Responsibilities
- Providing professional telephone and email support to an established customer base, ensuring queries are addressed effectively and in a timely manner
- Maintaining, enhancing and refining existing .NET / C# applications in line with evolving business requirements
- Taking ownership of the monthly billing process, ensuring accurate and on‑time delivery of customer invoices
- Performing system administration tasks including user access management, housekeeping and end‑user training
- Validating and reconciling data across multiple platforms and data sources
- Designing, producing and rebranding standard and bespoke customer reports using SQL data sources
- Identifying, investigating and resolving data anomalies, presenting findings clearly to stakeholders
- Supporting process improvements and operational efficiencies
- Contributing to innovation projects and new system developments
Requirements
- Significant commercial experience in application development using Visual Studio, .NET / C# and SQL databases
- Strong data management and analysis skills, with experience working with large data sets
- Proven ability to create meaningful management information and customer reports
- Highly proficient in Microsoft Excel, including advanced formulas and VBA scripting
- A methodical approach to problem‑solving and investigation
- Strong communication skills and a customer‑focused mindset
- An understanding of IT networking concepts (nice to have)
- Experience working within the energy or utilities sector (nice to have)
Benefits
- flexibility to choose what you need
- support for your family financially, physically and emotionally
- total rewards designed to provide various needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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