Application Support Developer responsible for enhancing and supporting in - house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
About the role
- Intern for IT technical support at BETC Havas agency in São Paulo. Providing technical assistance and supporting IT operations with an agile and efficient focus on user experience.
Responsibilities
- Provide local and remote technical support, ensuring agile, efficient assistance focused on delivering the best experience for employees.
- Support Windows and macOS operating systems, including configuration and setup of new devices.
- Assist in diagnosing, preventing, and resolving technical issues; guide users, suggest continuous improvements to IT processes, and support technology innovation initiatives.
- Handle and follow up on technical tickets, meeting established SLAs and supporting incident, problem, and service request management.
- Provide support for Microsoft 365 applications, promoting efficient, collaborative, and secure use of the solutions.
- Assist with IT asset control and inventory, as well as organizing technical information and documentation.
Requirements
- Enrolled in a degree program in Information Systems, Computer Science, Information Technology, IT Service Management, or related fields.
- Must be enrolled in evening classes.
- Available to intern 6 hours per day (schedule to be arranged with the manager during the selection process).
- Knowledge of Windows and macOS operating systems and networking.
- Familiarity with Microsoft 365 applications.
- Good interpersonal communication, ability to interact with diverse audiences, proactivity, and confidence to guide users and propose improvements to operational processes.
- Available to be on-site at the São Paulo office at least 3 times per week.
Benefits
- Monthly home office allowance.
- Meal/food voucher via PicPay.
- Transportation voucher.
- WellHub.
- Group life insurance.
- Day off on your birthday.
- Access to platforms for career development and education.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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