Application Support Developer responsible for enhancing and supporting in - house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
About the role
- Support Engineer handling customer inquiries via chat and email for Apify's scraping platform. Providing both business and technical support during night shifts in a hybrid role.
Responsibilities
- Handle customer inquiries from 5 PM to 2 AM CET via chat and email
- Solve both business and technical issues
- Process customer questions and other internal notifications daily
- Use Apify Console, Intercom, and Slack as main tools
- Maintain customer satisfaction and response timeliness
- Expand support coverage to American timezones as Apify grows
- Provide only written support with no phone support or on-site visits
- Participate in other projects related to automation, AI in Support, and building knowledge in Help Center
Requirements
- 1–2 years of support experience, ideally in a software-as-a-service company
- Knowledge of programming principles and HTML/CSS/JavaScript is an advantage, interest in technology at the very least
- Preferences to work in the afternoons/evenings (from 5 PM to 2 AM CET) with holiday/weekend standby duties
- Passion for technology
- Ability to explain complex information to customers clearly and concisely
- Professional verbal and written communication skills in English
- Strong customer orientation
Benefits
- Space, support, and autonomy for personal growth, with a direct impact on our success
- Full-time position in Prague (Lucerna Palace), Brno (Titanium) or fully remote
- Nobody counts holidays as long as the work gets done 💪
- Stock options and profit sharing 💰
- Free Multisport card
- We welcome pets, kids, and bikes at the office
- Epic team buildings and offsites 🚢 with biking, canoeing, and other adventures 🪂
- Solid education and training budget, conference tickets, internal “Eat & Learn” sessions, and the possibility to work across teams
- Generous hardware budget 💻
- Free dinners every day when working from the office 🌮🥡
- Unlimited supply of ☕ & 🍺 and snacks
- Free entry to the wonderful Prague and Brno Zoo 🐘
- Ping-pong, chess, PS5, lightsabers🏓
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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