Application Support Developer responsible for enhancing and supporting in - house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
About the role
- Technical Support Engineer providing first-line support for IDEMIA applications in Bucharest. Responsible for troubleshooting technical issues and collaborating with support teams.
Responsibilities
- Monitor IDEMIA services and applications to spot issues early
- Provide fast, first-line support to customers while meeting strict SLA's
- Troubleshoot and resolve technical problems related to IDEMIA applications
- Analyze issues, apply temporary workarounds and follow up until a permanent fix is delivered
- Work independently to diagnose problems while following IDEMIA support standards
- Build trust with customers by offering clear, reliable technical assistance
- Collaborate with support teams and suppliers to ensure high service performance
- Track second-level support actions to ensure they meet quality and schedule expectations
- Contribute to documentation, training and knowledge-base updates
- Ensure quick operational recovery during failures using standard ad-hoc solutions
- Share knowledge with your team to help improve overall service quality
Requirements
- Basic experience with bash scripting and working in Unix/Linux (Ubuntu) environments
- Familiarity with databases such as MySQL or SQL Server and the ability to understand simple SQL queries
- Ability to use monitoring tools and investigate logs (searching patterns, understanding log structures)
- Basic knowledge of computer networking
- General understanding of cloud computing, especially Microsoft Azure
- Advanced English communication skills
Benefits
- Opportunities to learn cutting-edge technologies and grow your career
- Work with a diverse international team in a fast-paced, innovative environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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