E2E Customer Journey Manager driven to enhance customer experiences at British Gas. Owning critical customer journeys from interaction to resolution with a focus on measurable improvements.

Centrica is a leading energy services and solutions provider founded on a 200-year heritage of serving people.
We are the UK’s biggest retailer of zero carbon electricity, serving around 10 million customers across the UK, Ireland and Continental Europe through brands such as British Gas, supported by around 7,000 highly trained engineers and technicians.
Centrica’s purpose of energising a greener, fairer future drives our strategy and our People and Planet Plan.
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E2E Customer Journey Manager driven to enhance customer experiences at British Gas. Owning critical customer journeys from interaction to resolution with a focus on measurable improvements.