Trainer developing and maintaining HVAC training programs for Granite Group Wholesalers. Responsible for facilitating training and evaluating effectiveness of educational materials.
About the role
- Engineer supporting operational readiness across T-Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
Responsibilities
- Resolve complex technical network issues to minimize customer impact, while also identifying patterns and contributing to longer-term fixes that reduce repeat incidents
- Provide technical guidance and mentorship, helping improve how consistently teams approach troubleshooting and decision-making
- Develop and maintain standardized training, documentation, and troubleshooting frameworks that can actually be used across field teams, NOC, and partners
- Partner with engineering and vendors to validate and deploy new products and services, with a focus on operational readiness and clean handoffs into production
- Identify gaps in current processes and recommend improvements that reduce time to resolution and improve overall network reliability
- Also responsible for other duties or projects as assigned
Requirements
- Bachelor's Degree plus 2 years related work experience OR combination of education and experience deemed equivalent (Required)
- Acceptable areas of study include Engineering/Computer Science (Required)
- 2-4 years Engineering or Operations experience within the telecommunications industry (Preferred)
- Experience working across cross-functional teams in operations, engineering, or support environments (Preferred)
- Knowledge, Skills and Abilities:
- Communication (Required)
- Wireless Networking (Required)
- Wireless Mobility (Required)
- Problem Solving (Required)
- Analytics (Required)
- Customer Service (Required)
- Operational Readiness Mindset (Required)
- Process Improvement (Required)
- Systems Thinking (Required)
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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