AI Support Engineer ensuring rapid triage, root cause analysis, and resolution for production AI incidents. Monitoring system health and collaborating with engineers to implement observability best practices.
AS
Onsite Technical Support Specialist – Automated Door and Gate Systems
Posted yesterday
About the role
- Technical Support Specialist in automated door and gate systems at Ditec. Providing troubleshooting, customer support, and repairs in Oberursel.
Responsibilities
- Technical support: Hotline for door and gate automation, including telephone assistance with mechanical installations, wiring, parameter configuration, troubleshooting and safety checks.
- Troubleshooting: Resolving issues with door and gate automation systems, both remotely by phone and on-site at installation sites when required.
- Complaint management: Handling and coordinating customer complaints to ensure fast and effective resolution.
- Repairs & installation: Carrying out repairs and installations, as well as managing and supplying spare parts.
- Warehouse support: Assisting with warehouse tasks, such as transporting and organizing spare parts.
Requirements
- Completed training as a mechatronics technician (Mechatroniker) or an equivalent qualification in the electrotechnical field.
- Experience in metalworking (e.g., grinding, cutting) and ideally experience in door and gate automation.
- Solid knowledge of electrical wiring in both low- and high-voltage systems.
- Experience in similar technical roles, preferably in HVAC, access control systems, industrial automation, or automotive repair.
- Excellent German language skills, both written and spoken; good English skills; and proficiency with common IT systems, particularly Microsoft Office.
Benefits
- Interesting, autonomous responsibilities across a diverse range of tasks.
- Attractive compensation package and flexible working hours.
- Comprehensive onboarding and opportunities for personal development.
- Modern working environment within a dynamic team.
Job title
Job type
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