Technical Support Engineer providing technical support for semiconductor equipment in South Korea. Responsible for troubleshooting and guiding field engineers at customer sites.
About the role
- Join MDL as an Application Support Analyst managing Blue Yonder WMS, ensuring efficient operation and support of warehouse systems at MDL Swansea.
Responsibilities
- Support and maintenance of the Blue Yonder (Red Prairie, JDA) warehouse management system (WMS) to a “WM Super User” level, along with other Warehouse Systems (PEEM, VISTA).
- Monitor and control of critical business systems, including system upgrades, software roll outs/deployment and performance monitoring, system integration/interfacing.
- Supplier management, working closely with the IT Delivery Manager.
- Ensure technical documentation is developed and maintained at all times.
- Handle IT issues and requests passed from first/second line support.
- Provide comprehensive support and end user documentation for existing systems and project implementations.
- Adhere to Change Control/Management processes and procedures; deploy and test any critical changes before go-live.
- Participate in monitoring business processes and systems to ensure and/or improve internal processes and service delivery.
Requirements
- Ideally undergraduate degree in an IT discipline or experience within the IT industry.
- Good academic achievement GCSE, or equivalent, standard.
- SQL databases and queries.
- Conscientious and organised with good task time-keeping.
- Excellent attention to detail, with good literacy and numerical skills.
- Competent in creating clear documentation of process and work instruction.
- Good business awareness and a desire to understand the operational workflow and demands.
- Must possess a “can do” attitude and be enthusiastic with a positive outlook.
- Able to work to targets reliably with limited supervision.
- Competency with language to clearly articulate solutions and suggestions to others.
- Working Knowledge of Blue Yonder, Red Prairie, JDA software and/or MOCA would be a distinct advantage.
- Understanding of basic networking protocols and principles such as the TCP/IP framework.
- Microsoft Operating Systems (Windows 10 and 11).
- Microsoft Server Operating Systems (Server 2016, 2019, 2022).
- Microsoft Office Suite.
- Google for Work applications.
Benefits
- Enhanced pension contributions (up to 11% employer and 7% employee).
- Annual leave starting at 25 days plus bank holidays, increasing up to 30 days with service.
- Private medical insurance, medical cash plan, and dental insurance.
- Life assurance and company sick pay.
- Electric car salary sacrifice scheme and a cycle to work scheme.
- Access to an Employee Assistance Programme (EAP), group income protection, and other well-being perks.
- Hybrid working opportunities.
- On-site health checks and flu vaccinations.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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