Hybrid Technical Support Administrator – Key Management Infrastructure

at CACI International Inc

• Job title: Technical Support Administrator – Key Management Infrastructure
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $75,200 - $158,100 per year
• Degree requirement: Associate's Degree
• Tech skills: Firewalls
• Location requirements: Hybrid, Norfolk, United States

About the role

• Technical Support Agent supporting Key Management Infrastructure Help Desk for CACI. Collaborating with Department of Navy and resolving technical issues for client accounts.

Responsibilities

• Track help desk activity by gathering metrics to identify current and future concerns
• Provided weekly, monthly, quarterly, and yearly Help Desk Trend Analysis
• Obtain/update KMI account configuration management
• Coordinate with Department of the War (DOW) COMSEC accounts to ensure network firewalls are operational to support the KMI Virtual Private Network (VPN) connections
• Assist in the completion of account inventory actions and resolving technical issues
• Monitor, track, and support COMSEC account inventory activities IAW National Security Agency (NSA) and service level policy
• Provide customer service to US Navy, US Marine Corps, and US Coast Guard

Requirements

• Active Secret Clearance
• Must have 5 years of experience in C4IRS systems
• Must have prior Key Management Infrastructure experience –minimum 5 years
• Must have prior COMSEC experience – minimum 5 years
• Must have some network engineering/configuration knowledge and experience
• Strong interpersonal skills to communicate and work with customers and team members
• Strong analytical and problem-solving skills
• Strong organizational and time management skills
• Strong Microsoft Office knowledge

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits