Network Support Engineer building and managing a new DevOps team at DXC Technology. Leading troubleshooting and supporting network technologies for a mature enterprise client.
About the role
- Transportation Support Analyst II providing Level 2 to Level 4 application support for World Courier Managed Transportation Products. Collaborating with IT teams and driving improvements in service quality for logistics operations.
Responsibilities
- Provide Level 2 to Level 4 application support across World Courier Managed Transportation Products (DASH/Mobility, Jetstream, OMNI, TMS, SAP, Customer Portal, etc.), triaging tickets, managing issues, and driving them to resolution.
- Identify trends from support tickets; recommend and coordinate continuous improvements to products, processes, and training, often working with peer IT teams.
- Act as liaison with internal/external technical teams, consultants, and customers to streamline collaboration and escalation.
- Establish and maintain strong relationships with business partners and IT stakeholders to align support with business goals.
- Assess clients’ needs via structured requirements activities (gathering, analyzing, documenting, managing changes) to clarify priorities and options.
- Contribute to business case development with research and data collection when needed.
- Investigate, resolve, and escalate problems; develop recommendations and follow-through to closure.
- Collect application usage and performance metrics; analyze, summarize, and publish reports for stakeholder consumption.
Requirements
- 2+ years of application support experience in a global, complex, highly integrated environment
- 1+ years in incident/problem management, including ticket creation, management, and escalation; ServiceNow experience is a plus.
- Experience working with a Transportation Management System (TMS) or in logistics; Infios TM (formerly MercuryGate TMS) exposure is preferred.
- Bachelor’s degree (in progress or completed) in Computer Science, Information Systems, Business, or related field
- Strong business English communication skills (verbal/written); solid Microsoft Office skills (Excel, Outlook, Word).
- Understanding of IIBA principles and practices is helpful.
Benefits
- Flexible and hybrid working arrangements apply in line with World Courier policies
- Health insurance
- Retirement plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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