Transportation Support Analyst II providing Level 2 to Level 4 application support for World Courier Managed Transportation Products. Collaborating with IT teams and driving improvements in service quality for logistics operations.
About the role
- Network Support Engineer building and managing a new DevOps team at DXC Technology. Leading troubleshooting and supporting network technologies for a mature enterprise client.
Responsibilities
- Leading deep-level troubleshooting in conjunction with vendor and third-party support
- Planning and implementing normal, standard, or emergency changes within the applicable technology platform
- Proactively anticipating issues or situations which impact service quality
- Participating in Root Cause Analysis and Problem Management lifecycle activities
- Building good awareness of the customers’ business and environment, supporting processes and adopting new technologies
- Participating in on-call duty shift schedule
Requirements
- Bachelor’s degree in Computer Science, Telecommunication or equivalent
- Min. 5 years of hands-on experience in network engineering or network support
- Deep knowledge in TCP/IP, routing (OSPF, BGP), switching (Ethernet, STP, LACP, VTP) and other network technologies and protocols
- Understanding of IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes
- Good communication and documentation abilities
- Fluent English
- Cisco CCNP or other equivalent or higher network certification (advantage)
- Experience with F5 BigIP Load Balancers, Cisco 9800 controllers, Aruba networks, Cisco ISE or Aruba ClearPass (advantage)
- Hands-on experience with Cisco Nexus switching platforms and willingness to quickly learn, certify and support Cisco ACI solutions (advantage)
- Public Cloud (Azure, AWS) (advantage)
Benefits
- 24 days of paid vacation to rest, explore, and recharge
- Comprehensive medical and life insurance
- Monthly food vouchers to support your lifestyle
- Access premium learning platforms
- Company-sponsored certifications
- Continuous development opportunities
- Employee Recognition Program
- Employee Referral Program
- Discounts and special offers with your employee badge
- 24/7 support for you and your family
- Wellbeing resources to help you thrive
- Meaningful initiatives that give back to the community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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