AI Support Engineer ensuring rapid triage, root cause analysis, and resolution for production AI incidents. Monitoring system health and collaborating with engineers to implement observability best practices.
About the role
- Trainer & Technical Support managing educational materials and training for HVAC products at Granite Group Wholesalers LLC. Collaborating with internal teams and providing technical support to customers and employees.
Responsibilities
- Develop, implement and maintain educational materials for HVAC product and services training
- Prepare sales aids, stock lists, match up forms etc for internal and customer use
- Schedule, organize, facilitate and deliver training for branch personnel and customers
- Update HVAC certification programs as necessary
- Monitor HVAC training programs to evaluate effectiveness and recommend modifications
- Function as internal consultant on HVAC product lines to assess, measure, and enhance employee performance
- Respond in a timely manner to customers and TGG associates seeking technical support
- Visit job sites with customers and vendors when necessary
- Maintain records of HVAC training activities and employee attendance and progress
- Track income and expenses for all training
- Coordinate learning delivery through multiple mediums
Requirements
- Become certified trainer in vendor training programs (Kohler, Mitsubishi)
- HVAC industry knowledge
- Ability to monitor and evaluate training programs
- Familiarity with Wrightsoft
- Strong organizational skills
- Teaching or training experience
- Communication skills
- Ability to collaborate with various departments
- Technical support experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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